We sometimes have clients who feel they can save money by DIY’ing their shipments. While for some people this may be true, others often come back to us and say their packages arrived damaged in some form or fashion. If you attempt to ship our items on your own – you have no insurance for a refund or replacement. If you ship through us, you have the assurance of knowing our packaging experts are carefully packing each box to survive the shipping process. If, for some reason, the package still arrived damaged – and we were informed within 3 business days of receipt – we will replace or refund the item and/or the cost of shipping.
If you still insist on shipping our chocolate on your own, please let us know. Although we cannot help you if/when your items arrive damaged – we do want to make sure you have all the tools you need. We are here to answer any questions you may have about how to ship our products.