Frequently Asked Questions.
We offer generous bulk discounts that vary depending on quantities. Please reach out to [email protected] to see if you may qualify!
We always say the sky is the limit with custom options, it just depends on lead time and budget. If you reference our corporate gifting guide, you will see our main custom offerings. If you have an “out of the box” request, reach out to [email protected] for more information.
We are not able to customize the box itself, only the chocolates inside or the additional packaging pieces that come with it. We are able to customize gift tags and belly bands.
If you are interested in designing a custom box, we have vendors we can put you in touch with to accomplish this while we work on your chocolates! You are more than welcome to outsource your own box and bring it in for your order. We are happy to provide you the dimensions of our chocolates to ensure you are purchasing the proper sizes.
This is dependent upon the quantity of your order, time of year and the type of custom work you would like done. If you want to incorporate custom printing, contact us at [email protected] for an accurate quote.
Allot for adequate lead time for proof approval, printing and shipping. Any custom work during the holiday season may take longer as volume increases this time of year.
We only ship within the continental United States.
In the Fall, Winter and Spring, every item will be packaged carefully with respect to real time weather conditions in NYC and each package’s destination.
We are proud to offer competitive rates with USPS. Please note that ground availability may change due to changes in weather.
We sometimes have clients who feel they can save money by DIY’ing their shipments. While for some people this may be true, others often come back to us and say their packages arrived damaged in some form or fashion. If you attempt to ship our items on your own – you have no insurance for a refund or replacement. If you ship through us, you have the assurance of knowing our packaging experts are carefully packing each box to survive the shipping process. If, for some reason, the package still arrived damaged – and we were informed within 3 business days of receipt – we will replace or refund the item and/or the cost of shipping.
If you still insist on shipping our chocolate on your own, please let us know. Although we cannot help you if/when your items arrive damaged – we do want to make sure you have all the tools you need. We are here to answer any questions you may have about how to ship our products.
You are more than welcome to bring in your own cards and we will place them in your boxes at no additional cost. We are also happy to work with outside packaging materials like ribbon or custom boxes. Depending on how much work may need to be done, there is a possibility of additional labor charges. We can not ship any outside gifts from other companies, i.e. wine bottle, fidget spinner, mug.